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ÇൺϣÄá¶û·­Ò빫˾£¨www.joshualeeproperties.com£©2017Äê6ÔÂ7ÈÕÁ˽⵽£ºThe Bank of the Philippines Islands (BPI) says a major system glitch led to customers being hit by unauthorised money withdrawals and deposits.

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The problematic transactions reached up to thousands of pesos. Some users claimed on social media that their accounts had even gone into the red.

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BPI chief executive Cezar Consing apologised on Wednesday morning in an interview with a local TV station.

BPIÊ×ϯִÐйÙCezar ConsingÔÚÐÇÆÚÈýÉÏÎç½ÓÊܵ±µØµçÊǪ́µÄ²É·Ãʱ±íʾǸÒâ¡£

"This is not a hack, this is an internal issue," he said.

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"Over the next few hours, we are making sure the double credits, debits are corrected," he told ANC.

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Account holders on social media are claiming to have lost anything from 4,000 pesos ($80) to up to 100,000 pesos.

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In a statement posted on Twitter, BPI said some clients might have seen their accounts debited twice or credited twice for a past transaction.

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It said they had suspended access to electronic banking while errors were corrected.

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However, the move caused other BPI customers to complain they now can¡¯t check their accounts to see if they were affected.

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BPI had nearly 8 million clients and 1.4tn pesos in total deposits at the end of 2016, according to its latest annual report.

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Shares of BPI fell nearly 2% in early stock market trading in Manila.

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The 165 year-old BPI counts Philippines conglomerate Ayala and Singapore sovereign wealth fund GIC among its major shareholders.

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